Terms of service

These terms cover use of Vibely. Creating an account or using the product accepts them. If you accept on behalf of a company, you confirm you may bind it.

A person holds one account and may belong to several organizations. An organization has one owner, and it is the owner’s plan that sets what the whole organization may do — so a colleague on a free account working inside a paid workspace gets the paid features, which is the only arrangement that does not degrade a workspace for its own staff.

You are responsible for what happens under your account. Roles and permissions are yours to configure; we do not adjudicate who inside a company should have seen what.

Plans are billed in advance through Stripe. Prices are shown before checkout and on the pricing page. A plan change takes effect immediately and is prorated by Stripe.

Cancelling stops the next renewal; the current period is not refunded, and access continues until it ends. If a payment fails we retry, tell you, and keep the account working while we do — an unpaid invoice is usually an expired card rather than a decision.

Dropping to a smaller plan does not delete anything. Limits bind at creation, so you keep what you already have and simply cannot add more until you are back inside the plan.

You own everything you put in. We store and process it to run the product for you and for nothing else — we do not sell it, mine it, or train models on it.

You can export the lot at any time from Settings, including while an account is suspended, and that right does not depend on your bill being settled.

Do not use Vibely to send unsolicited bulk email, to store data you have no right to hold, to attack or probe the service or anybody else, or to break the law of a place either of us operates in.

Sending domains are verified before mail leaves under them, and mail from an unverified domain is sent under ours with your brand named on it — which is why the addresses you configure are checked and refused rather than silently corrected.

We may suspend an account or an organization for non-payment or for a breach of the section above. A suspension states its reason on the screen rather than only in a log, keeps the export available, and has an appeal form that works without signing in — a block whose appeal route is behind the block is not an appeal route.

We aim to answer an appeal within five working days.

The service is provided as it is. We work to keep it up and take backups we test by restoring them, but we do not promise uninterrupted availability, and nothing here is a substitute for your own records where the law requires you to keep them.

To the extent the law allows, our liability for any claim is limited to what you paid in the twelve months before it arose. Neither of us is liable for indirect or consequential loss.

We may change these terms and will announce material changes in the product before they take effect; continuing to use Vibely after that accepts them. Either of us may end the agreement at any time — yours by cancelling, ours with notice except where the acceptable-use section is being broken.

See also the privacy policy.